Just old ideas continually recycled!
I am currently doing a postgraduate qualification in Shared Service Architecture with Canterbury Christchurch University. My second piece of work is a literature review and I have chosen to look at successful governance in shared services. It has to be an academic piece of work so the literature reviewed must come from academically sound journals.
The first thing I found was that Shared Services by that name have not been round long enough to have academic studies done on them. The second thing I found out was that there are a lot of academic reviews into a whole range of joint working – which Shared Services is just the latest sexy title/ method of doing. Hence the title of this post.
Each of the new iterations of the joint (or collaborative) working phenomenon is presented as a whole new way of working. This,sadly, seems to mean that the wheel keeps being reinvented. I cannot see very much evidence of practice being based on the considerable learning and information that has been collected about previous iterations. This is despite the fact that a number of key issues keep coming up regularly:
- The need for Trust which is very difficult to develop when organisations and people are put into ‘forced marriages’ by government policy and financial incentives. They are much more likely to work together successfully if they develop the collaboration gradually and together.
- Which leads me the need for Time to develop the partnership – how often are organisations forced to do things quickly because of the political and financial pressures
- The final one is that there needs to be a jointly agreed reason or series of reasons for working together – the main one being that the sum of the whole is greater than each organisation working separately.
These key factors come up again and again, and yet the same mistakes and issues keep being repeated!
Although I say there is no such thing as a new idea, each version of working together is subtly different and called different things which is why I have not used the same words to describe the joint working throughout this post.
The issues, however, are rarely different so my plea to anyone coming up with a ‘new’ way of working is please take the time to look at the similar predecessors to your idea and use them to stop repeating the same mistakes.
This is the principle I will be using when I qualify as a Shared Service Architect as one of the key principles for this professional role is to use the learning from previous shared working to improve the development and planning of future shared services.